plux GUEST EXPERIENCE
For property managers with three or more listings

13 ways I make money after a booking is made

Every one of them happens after the guest has already booked, in the portal they open for the door code. No commission, no ad spend, no new app. Watch all thirteen in two minutes, then read them below.

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For a limited time

You pay when a guest buys something. Otherwise you pay nothing.

No subscription and no setup fee. An extra night, an extra, a rebooking or a collected balance carries the same 4%. The damage waiver is free. Everything else the portal does is free.

* Plus Stripe's card processing fee on each payment, charged by Stripe at their published rate. Plux adds nothing to it.

4%*of what a guest buys through the portal
$0subscription, setup fee
01 · Adjacent nights

Sell the empty night to the guest who is already coming

A single free night between two bookings is the hardest night in a calendar to fill. The portal offers it to the guest on either side of it, in your words, at your price.

  • Fill the one-night gaps you would normally write off.
  • The guest is already coming, so the extra night costs you nothing to sell. No ad spend, no new customer to win.
  • Always at your price. Every offer comes from your own nightly rates with your discount, so you never underprice by accident.
  • Two free nights sell as one longer stay. When both nights beside a booking are open, the guest is offered them together.
  • Offered by message as well as on the portal. An Airbnb guest replies with a code; everyone else gets the link.
  • One tap to hold it, card or Klarna. Held, not charged, until you say yes.
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  • Fill the one-night gaps you would normally write off.
  • The guest is already coming, so the extra night costs you nothing to sell. No ad spend, no new customer to win.
  • Always at your price. Every offer comes from your own nightly rates with your discount, so you never underprice by accident.
  • Two free nights sell as one longer stay. When both nights beside a booking are open, the guest is offered them together.
  • Offered by message as well as on the portal. An Airbnb guest replies with a code; everyone else gets the link.
  • One tap to hold it, card or Klarna. Held, not charged, until you say yes.
Portal home with three adjacent-night tiles
Three offers on the home screen
Hold sheet with card or Klarna
One tap to hold the extra night
Airbnb thread with the three priced nights and a reply code
The same offer, sent as a message
02 · Early check-in & late check-out

Both ends of the stay, priced by you

The two things every guest asks for anyway. Instead of a free favour granted over messages, they are a price on a page.

  • Sell the early arrival and the late departure, on your own price ladder.
  • You stay in control. A guest is never charged until you say yes, and a no costs them nothing.
  • A guest who asks in a message gets a priced link back. Every extra has a fixed page you can paste into any reply, on any channel.
  • A late check-out moves the booking itself, so a clean is never scheduled over it.
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  • Sell the early arrival and the late departure, on your own price ladder.
  • You stay in control. A guest is never charged until you say yes, and a no costs them nothing.
  • A guest who asks in a message gets a priced link back. Every extra has a fixed page you can paste into any reply, on any channel.
  • A late check-out moves the booking itself, so a clean is never scheduled over it.
Extras catalogue: early check-in at 3pm and 2pm, late check-out at 11am and 12pm
Both ends, in your prices
Early check-in offer page with two priced options and contact rows
A priced link for any reply
03 · In-stay upsells

The things that make a stay better, sold from the same link

Guests browse your extras from the link they already use for the door code and the Wi-Fi. They ask, you decide, and the portal handles the card and the paperwork.

  • A stocked fridge, a cot, a high chair. You set every price.
  • Bigger tickets than a check-in time. A mid-stay clean, event decorations, wine and cheese.
  • Nothing is charged until you approve it, and a decline costs the guest nothing.
  • A GST invoice on every payment, in your company name, marked paid and itemised.
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  • A stocked fridge, a cot, a high chair. You set every price.
  • Bigger tickets than a check-in time. A mid-stay clean, event decorations, wine and cheese.
  • Nothing is charged until you approve it, and a decline costs the guest nothing.
  • A GST invoice on every payment, in your company name, marked paid and itemised.
Enhance your stay catalogue: grocery pre-stock, event decorations, wine and cheese, a mid-stay clean
The catalogue, in your prices
GST tax invoice marked paid
A GST tax invoice, every time
04 · Damage waiver

The guest chooses cover, and the waiver fee is yours

Instead of a deposit argument at check-out, the guest picks how they want to be covered before they arrive.

  • A small waiver fee, or a refundable hold. Either way you are covered before they arrive.
  • The waiver is the one thing on this page Plux takes nothing from. You keep all of it.
  • You choose which option is recommended, per listing.
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  • A small waiver fee, or a refundable hold. Either way you are covered before they arrive.
  • The waiver is the one thing on this page Plux takes nothing from. You keep all of it.
  • You choose which option is recommended, per listing.
Damage protection chooser: the damage waiver marked most popular, or a refundable security deposit
Waiver or refundable hold
05 · Direct rebooking

A guest who loved it books again without going back to the channel

Every guest portal ends with the next stay. The guest who just had a good week picks dates, sees the price and pays a deposit inside the portal they already have.

  • Repeat guests book again from inside their portal. No commission on the second stay.
  • Always at your price and your rules. Pricing, fees, GST and minimum stays come live from your PMS, so a portal booking can never undercut your own website.
  • Deposit now, balance collected before arrival, without you chasing anyone.
  • Guests can search every home you manage for their next trip, with firm prices.
  • You do not need a booking website of your own. The portal is the shop front, the calendar and the checkout, so there is nothing else to build or pay for.
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  • Repeat guests book again from inside their portal. No commission on the second stay.
  • Always at your price and your rules. Pricing, fees, GST and minimum stays come live from your PMS, so a portal booking can never undercut your own website.
  • Deposit now, balance collected before arrival, without you chasing anyone.
  • Guests can search every home you manage for their next trip, with firm prices.
  • You do not need a booking website of your own. The portal is the shop front, the calendar and the checkout, so there is nothing else to build or pay for.
Book again calendar with a price on every night
Pick dates, every night priced
Price breakdown with deposit and balance date
Live price, deposit today, balance on the date
Hold sheet offering card or Klarna for the deposit
Held on the card, not charged
06 · Cancellation capture

A cancelled booking still sells the next stay

When a booking is cancelled, the guest's link keeps working. Instead of a dead end, it opens on a way back in.

  • The guest who cancelled can rebook straight away. Same home, new dates, at your price, with no channel in between.
  • Or they find another of your homes. The search across your whole portfolio is right there, with firm prices.
  • Receipts and local information stay available. The address, door codes and Wi-Fi do not.
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  • The guest who cancelled can rebook straight away. Same home, new dates, at your price, with no channel in between.
  • Or they find another of your homes. The search across your whole portfolio is right there, with firm prices.
  • Receipts and local information stay available. The address, door codes and Wi-Fi do not.
Cancelled booking notice with a Book this home again button and a search of every home
The cancelled booking, with a way back
Book again calendar with a price on every night
New dates, every night priced
07 · Extra guests

Charged per guest, per night, before they arrive

The head count that quietly grows between booking and arrival, settled by the guest themselves.

  • The guest sets the number and pays for it, per guest per night.
  • No doorstep conversation, and no undercount to discover at the clean.
  • Ideal for the guest who joins part-way. Priced per guest per night, so somebody who comes for two nights of a five-night stay pays for two.
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  • The guest sets the number and pays for it, per guest per night.
  • No doorstep conversation, and no undercount to discover at the clean.
  • Ideal for the guest who joins part-way. Priced per guest per night, so somebody who comes for two nights of a five-night stay pays for two.
Extra Guest sheet: 1 guest, 2 nights, $70 total
Extra guests, per guest per night
08 · Pet fee

A declared pet with no pet fee becomes a prompt, not a chase

Guests tell you about the dog at pre-check-in. If the booking carries no pet fee, that answer used to be one line for the office and a manual chase. Now it is a price the guest can pay.

  • The guest sees it, pays it, and it is settled before they arrive.
  • The number shown is your own pet-fee price. The banner, the message and the receipt always agree.
  • They are sent the same link wherever the channel allows it.
  • Nothing fires on a booking that already carries a pet fee. The prompt exists only where the money is actually missing.
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  • The guest sees it, pays it, and it is settled before they arrive.
  • The number shown is your own pet-fee price. The banner, the message and the receipt always agree.
  • They are sent the same link wherever the channel allows it.
  • Nothing fires on a booking that already carries a pet fee. The prompt exists only where the money is actually missing.
Pre-check-in question, are you bringing a pet, answered yes
They tell you at pre-check-in
Portal home banner reading add your pet fee, $150, you told us a pet is coming
The prompt on their home screen
Pet fee page showing $150 with a request button
Priced, and paid before arrival
09 · Unpaid balance

The money you already chase, without the chasing

A deposit taken and the rest still outstanding is the booking that eats your week. The portal collects the remainder on the card the guest already saved.

  • Collected before they arrive, whatever platform the booking came from.
  • The stay itself is the reason to pay. The door code, the Wi-Fi, the address and the house manual stay locked until the booking is paid in full and check-in is close.
  • A receipt and a GST invoice follow automatically, in your company name.
  • If your PMS is already scheduled to take it, the portal stays quiet. Nobody is asked to pay twice.
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  • Collected before they arrive, whatever platform the booking came from.
  • The stay itself is the reason to pay. The door code, the Wi-Fi, the address and the house manual stay locked until the booking is paid in full and check-in is close.
  • A receipt and a GST invoice follow automatically, in your company name.
  • If your PMS is already scheduled to take it, the portal stays quiet. Nobody is asked to pay twice.
Portal home with balance due and a Pay balance button
Balance due, one tap to pay
GST tax invoice marked paid
A GST tax invoice, every time
10 · Lost property returns

Left something behind? Posted, and paid for

The one extra that only makes sense once the guest has gone, so it appears only after checkout.

  • A flat fee with postage included.
  • The guest pays and types the address themselves; the parcel goes out.
  • Held, not charged, until you confirm you actually have it.
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  • A flat fee with postage included.
  • The guest pays and types the address themselves; the parcel goes out.
  • Held, not charged, until you confirm you actually have it.
Item Return Service sheet, $35, hold placed until the host confirms
Item return, paid before it is posted
Enhance your stay after checkout, showing the Item Return Service
Only post-stay extras, after checkout
11 · Contacts for your CRM

Every guest becomes yours, whatever channel they booked on

  • Every guest's email and phone, captured before arrival. Airbnb and Booking.com guests, whose details the platforms hide, hand them over here. A direct list for email or WhatsApp.
  • A business guest becomes a lead in your inbox. When a guest says the stay is for work, you get the whole submission by email, with reply-to set to the guest.
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  • Every guest's email and phone, captured before arrival. Airbnb and Booking.com guests, whose details the platforms hide, hand them over here. A direct list for email or WhatsApp.
  • A business guest becomes a lead in your inbox. When a guest says the stay is for work, you get the whole submission by email, with reply-to set to the guest.
Pre-arrival step one: email and phone required
Email and phone, every booking
Business stay lead email with guest details and answers
A business stay, in your inbox
12 · Referral share

A happy guest brings the next one

The cheapest booking channel there is: somebody who has just stayed, telling a friend where they were.

  • Any guest can share your home with a friend in one tap.
  • The link is the home's own public page, not a screenshot of a listing.
  • An enquiry that arrives that way is traced back to the guest who sent it.
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  • Any guest can share your home with a friend in one tap.
  • The link is the home's own public page, not a screenshot of a listing.
  • An enquiry that arrives that way is traced back to the guest who sent it.
Share card with the property photo, a Share button and Copy link
One tap, from the guest's own portal
The phone's share sheet offering Gmail, Facebook, Messenger and WhatsApp
Sent anywhere their phone can share
13 · Showcase page

Your other homes, one tap away

The guest who liked this one is the likeliest booking for the next one. The portal shows them the rest of your portfolio, priced for real dates, and every home has a public page of its own.

  • Your whole portfolio, inside the portal they already have. They pick dates and see which of your homes are free, with the full price on each.
  • Repeat stays spread across the portfolio, not just back to the same house. The couple's cottage this time, the big family home at Christmas.
  • A reel of the home itself, not a carousel of stills.
  • An enquiry form that emails you, with the dates the visitor is asking about.
  • No login, no channel, and no commission on anything that comes of it.
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  • Your whole portfolio, inside the portal they already have. They pick dates and see which of your homes are free, with the full price on each.
  • Repeat stays spread across the portfolio, not just back to the same house. The couple's cottage this time, the big family home at Christmas.
  • A reel of the home itself, not a carousel of stills.
  • An enquiry form that emails you, with the dates the visitor is asking about.
  • No login, no channel, and no commission on anything that comes of it.
More stays from us: a reel card for 44 Poulter Road at the bottom of the guest portal
Your other homes, at the foot of their portal
Public showcase page with a reel and an enquiry form
A public page per home, with its reel
Showcase enquiry form asking the visitor for their dates
An enquiry straight to your inbox

Built in Christchurch, running on New Zealand homes today.

Connect Hostaway, set your prices, send the link. Your guests do the rest.

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plux GUEST EXPERIENCE
Plux Stays, Christchurch New Zealand