Delete Your Data

Last updated: October 2026

To ask us to delete the personal information Plux holds about you, including WhatsApp messages and media in Plux Guest Experience:

1. Email matt@plux.com with the subject "Delete my data".
2. Include your name, the phone number or email you used, and the property and dates you stayed (if you know them).
3. We will confirm your identity, delete your messages, media and portal data within 20 working days, and email you to confirm.

Some records (for example tax invoices) may have to be kept for legal reasons. If so, we will tell you what we kept and why.

Deleting your data with us does not delete it from WhatsApp, Airbnb or Booking.com. Contact them directly for those. See our Privacy Policy for more.