Privacy Policy
Last updated: October 2026
1. Introduction
Plux Stays ("we", "our", "us") operates the website plux.com and manages short-term rental properties across Canterbury, New Zealand. This privacy policy explains how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
We may collect the following personal information:
- Name and contact details (email, phone number) when you enquire or book
- Booking details including dates, property preferences, and guest numbers
- Payment information processed securely via third-party providers (Stripe)
- Communication records from emails, WhatsApp, and contact form submissions
- Website usage data via Google Analytics (anonymised)
3. How We Use Your Information
We use your personal information to:
- Process and manage your booking
- Communicate with you about your stay
- Respond to enquiries and provide customer support
- Improve our properties and services
- Comply with legal obligations
4. Third-Party Services
We use the following third-party services that may process your data:
- Hostaway — property management system
- Stripe — secure payment processing
- Google Analytics — anonymised website analytics
- Resend — transactional email delivery
- Airbnb, Booking.com, VRBO, Expedia — booking platforms
5. Data Storage & Security
Your personal information is stored securely and access is limited to authorised personnel. We use industry-standard security measures to protect your data. Payment information is never stored on our servers — it is processed directly by Stripe.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
7. Cookies
Our website uses cookies for essential functionality and analytics. Google Analytics uses cookies to understand how visitors interact with our site. You can control cookies through your browser settings.
8. Contact
If you have questions about this privacy policy or wish to exercise your rights, contact us:
- Email: matt@plux.com
- Phone: +64 21 37 0011
- WhatsApp: +64 21 37 0011
9. Plux Guest Experience and WhatsApp
Plux Online Ltd also provides Plux Guest Experience ("GX"), software that short-term-rental property managers ("our clients") use to look after their guests: a guest portal, a guest inbox, and messaging, including WhatsApp. This section covers the personal information GX handles.
Who is responsible.Each property manager that uses GX decides how its guests' information is used. For that information Plux acts as the property manager's service provider: we store and process it on their behalf and on their instructions. Questions about a particular stay are best sent to the property manager, but you can always contact us (see Contact).
What we collect.
- Booking details passed to us by the property manager's booking system: name, stay dates, property, booking channel and contact details
- Messages you send or receive through GX, including WhatsApp messages: the message text, the phone number it came from or went to, the time, and any photos, files or voice notes. Media is copied into our storage, because WhatsApp deletes its copy after 30 days
- Portal activity, such as the pages you open and requests you make (extra nights, early check-in and similar)
- Payment status from Stripe. We never see your full card number
How we use it.Only to provide the property manager's service to you: answering your messages, managing your stay, access to the property, and requests you make. Every message to you is written or approved by a person at the property manager before it is sent. We do not sell your information or use it for advertising.
WhatsApp.If you message a property on WhatsApp, your messages reach that property manager's inbox in GX through Meta's WhatsApp Business Platform. Meta's own terms and privacy policy also apply to your use of WhatsApp. We only start a WhatsApp conversation with you if you have agreed to receive messages from that property manager.
Where it is stored. In our database and file storage hosted by Supabase in Sydney, Australia (AWS ap-southeast-2), processed by our application servers in Sydney (Vercel). Information sent overseas is protected to a standard comparable to the New Zealand Privacy Act 2020.
Who can see it. Staff of the property manager you stayed with, and Plux staff where needed to run and support the service. Each property manager can only see its own guests. We share information with service providers that help run GX (hosting, email, payment processing, Meta for WhatsApp, and AI tools used to help staff draft replies), under contract and only as needed.
How long we keep it. For as long as the property manager uses GX and needs it for the stay, accounting or legal reasons, and generally no longer than 7 years after your stay. Message media is deleted with the message.
Your rights. You can ask to see or correct the personal information we hold about you, or ask us to delete it (see Delete your data). We will reply within 20 working days. If you are not satisfied, you can complain to the Office of the Privacy Commissioner (privacy.org.nz).
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.